Oct 22, 2017

Dancers are the athletes of God - Albert Einstein

Philips VOIP841 Skype Phone and silent callers

I’ve had one of these for a few months now – its great because you don’t need a PC switched on to use Skype and it’s cordless etc. It got good reviews – details are here.

I use it in fits and stars but a couple of weeks back it started ringing but I couldn’t hear any words from the person on the other end of the phone. Haven’t been able to look at it until now.

I tried pulling a battery from the handset to reset but to no avail. A visit to the Philips support site and one of the FAQs is “Sometimes when someone calls me on Skype,my Philips VOIP841 Dect Phone rings but they cannot hear me and I cannot hear them. How do I solve this issue?” and their first suggestion is to upgrade the firmware. I was on version 1.0.4.10 and the latest is 1.0.4.80

The instructions are not perfect English but good enough and after about 15 mins I had the new firmware in and all was working.

So I’m happy I suppose. On the other hand its taken me 2 weeks to find the time to sort this and I think it’s a good example of how technology promises much and yet so often it requires active help and learning to keep it going. Not so good in a time poor world of course.

In the good old days when BT were the only people who could do phones you plugged them in and they just worked and if they didn’t then a man came and fixed it (eventually I know!) but it required little of me as a user. Trouble is increasingly I see things which are great but the learning curve is the killer and I suspect that at the same time as technology races forward I’m going to be reigning back and concentrating on a fewer number of key things that help in life and the deluxe stuff, with all its time demands, can go. That’s the theory but of course I’m a sucker for a good gizmo!!

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